WEBSITE POLICIES

TERMS & CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Create Health’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Create Marketing’ or ‘Create Health’, ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Penthouse, 15 Colston Street, Bristol, England, BS1 5AP. Our company registration number is 05929402. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences and for measuring traffic & site usage. Please read our privacy policy for more information on how we process data.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales

Privacy Policy

This privacy notice is Create Health’s public declaration of compliance with the Data Protection Principles and Rights afforded to individuals by the General Data Protection Regulation (GDPR).

Here follows an explanation of how we process data and how we protect the privacy of users of this site.

ABOUT CREATE HEALTH

Create Health are a healthcare focussed marketing agency. Create Health is a trading name of Create Marketing Ltd, and our registered office is:

15 Colston St Bristol, BS3 4LP

We have designated a Data Protection Officers as described in Article 37 of the GDPR as the primary point of contact for data processing operations, procedures and compliance (see also Article 39).

For more information please contact our data protection officer:[email protected]

DATA WE COLLECT

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. This tracking does not result in any personally identifiable data being collected or stored. We provide an enquiry form, which stores the minimum of information we require in order to answer your query.

DATA FIELDS WE COLLECT

  1. Google Analytics
    1. Time of visit, pages visited, and time spent on each page of the webpages
    2. Referring site details (such as the URI a user came through to arrive at this site)
    3. Type of web browser
    4. Type of operating system (OS)
    5. Flash version, JavaScript support, screen resolution, and screen colour processing ability
    6. Network location and IP address.
  2. Contact Form
    1. Name
    2. Email Address

The information held in Google Analytics is:

  • Stored on Google’s servers (GDPR compliant via the EU-US Privacy Shield) and accessible by only by authorised members of Create’s development team
  • by default retained for 50 months before being automatically removed from Google’s servers

The information held by contact form submissions is:

  • stored in a database, retrievable only by authorised members of Create’s development team, or employees of Create authorised to respond to your enquiry
  • where possible & relevant, anonymised
  • not shared with any third party
  • deleted promptly if & when deemed not relevant

In all cases, for any personally identifiable data we hold:

  • We do not transfer this information to any third parties
  • We do not transfer this information outside the EU (Google Analytics being the exception to this rule, but is GDPR compliant via the EU-US Privacy Shield)
  • We will not contact you for anything outside the remit of your initial enquiry
  • We will report any breach resulting in the exposure of personally identifiable information to the affected parties concerned, and if relevant, the supervisory authority for GDPR in the UK, the ICO.

YOUR RIGHTS

THE RIGHT TO BE INFORMED

This privacy notice is our way of informing you of your rights and of how we process information.

THE RIGHT OF ACCESS

You have the right to confirm whether or not we are processing your data, and the right to obtain a copy of the data that we hold, also known as a “Subject Access Request”.  To obtain this, you may contact us at [email protected]

THE RIGHT TO RECTIFICATION

If any information we hold is inaccurate or incomplete, you have the right to have that information amended.

THE RIGHT TO ERASURE

You have the right for your information to be deleted. We will endeavour to fulfil this without undue delay as long as we are not obliged to keep the information to comply with any other legislation.

THE RIGHT TO RESTRICT OR OBJECT TO PROCESSING

You have the right to block or restrict our processing of your data; on receipt of this objection we will stop processing your data, but this will not affect any processing done so far.

THE RIGHT TO DATA PORTABILITY

You have the right for your information to be provided in a machine readable format to enable easy transfer between processors. This right is available to personal data provided by you.

THE RIGHT NOT TO BE SUBJECT TO AUTOMATED DECISION MAKING

If we use automated decision making we will let you know how, where and why this will happen.

THE RIGHT TO WITHDRAW CONSENT

If you provide data to us, you may withdraw consent to processing of said data at any time.

THE RIGHT TO COMPLAIN

If you wish to discuss the way your data is being handed, or have any concerns, please contact us at [email protected]

If we are unable to resolve your concerns, you have the right to complain to the Supervisory Authority, as below:

Supervisory Authority: Information Commissioner’s Office (ICO)